1. Kohler Gracious Living Club (KGLC) Season 8 is for Principal Architects only.
2. Registration in Kohler Gracious Living Club (KGLC) Season 8 is on “invitation basis” by Kohler India.
3. The duration of Kohler Gracious Living Club (KGLC) Season 8 is from January 2024 to December 2024.
4. Points earned by the members are non-negotiable, non-redeemable vide cash and cannot be further gifted, awarded or rewarded to any person other than the registered Kohler Gracious Living Club member himself.
5. “Kohler India” reserves the right to modify the Program Terms and Conditions and any change is effective immediately on posting of the altered Terms and Conditions on www.kohlergraciouslivingclub.com
6. The redemption portal will be open after prior communication to members over email and registered contact number and portal.
7. Member can specify multiple items as per their choice(s) of the Reward(s), the total of which should be equal to or less than the Total Reward Points earned by the Member.
8. No member request vis-à-vis making supplementary payment, getting better or different items than mentioned in the Reward Catalogue, will be entertained by Kohler India.
9. Once redemption order is placed, no change will be allowed in the product redeemed/ availed, so members are requested to carefully consider the products they wish to redeem/avail.
10. If the redeemed/availed product is not available due to manufacturer's delay or model obsoleteness, a suitable replacement product will be provided by Kohler India. Available variant (colour) of the product will be shipped as per availability.
11. Redemption requests once made cannot be cancelled, amended or swapped in any way. Please read product specifications carefully before redeeming.
12. The redeemed product would be sent at the address given by user while placing the order request.
13. Colours and features of the Product are subject to change as per stock availability.
14. Product redemptions would be fulfilled within 35-50 days from window closure.
15. The reward will be dispatched directly to the address verified by the dealer on the portal.
16. Please note the process to follow in case a damaged or a faulty product is received by the Member: Do not receive the product if packaging is damaged, the same will RTO (Return to Origin) and our team will send a fresh product. Please send damaged product report within 24 hours at Kohler Gracious Living Club Helpdesk by placing a call at 011-69223555 or email at helpdesk@kohlergraciouslivingclub.com. Any complaint post 24 hours of delivery will be not considered for replacement. All such cases will be treated as per the brand guidelines.
17. The items that need installation should be installed by OEM representative by logging the request on call centre number of OEM.
18. In case the product is found faulty or damaged, please log the complaint at Brand Helpline to claim warranty. The OEM may also decide to repair the product at their cost. The decision of OEM will be binding in this regard.
19. The decision of Kohler India regarding reward confirmation shall be final and binding on the members and no discussion with members will be done by Kohler India.
20. The architect upon becoming a member of the said Club shall ensure due compliance of the laws, rules and regulations applicable to the architect, including the code of conduct governing the architect.
21. This is to acknowledge that Kohler Gracious Living Club (KGLC) website is managed by Colorgenics Marketing Services Private Limited on behalf of Kohler India to send program communication by using SMS sender ID “KOHGLC” to their registered partners/customers.
22. As an exception a maximum of 25 points will be allowed as deviance.

Travel T&C:

1. The booking enquiry must be done 15 days prior to travel.
2. 03 preferred departure dates are to be requested, and we shall revert with the available departure date within 03 – 04 business workings days.
3. Preferred travel dates would be taken into consideration, however these would be subject to availability. If not available, closest available travel dates would be suggested.
4. After the booking is confirmed, any date changes or cancellation of the booking will attract penalties as per airlines, hotel, vineyards policy and management fees of 5% shall apply in this.
5. Blackout Period: Travel is not permitted on long weekend holidays / special event dates / sport events / 15 December 2024 – 10 January 2025.
6. Photo ID of the traveller is a must to make bookings.
7. The time fixed by the local tour operator should be strictly adhered to; the traveller alone would be responsible for any inconvenience, loss or consequences suffered due to the failure of the traveller to keep the local tour operator timings.
8. Bookings are NON TRANSFERABLE; the winner only can travel.
9. Hot Air Balloon activity normally takes place early morning and this activity is dependent on weather, therefore there is a possibility that this activity may get cancelled last minute due to bad weather. In this case we shall try to reschedule the activity later in the afternoon or next day during the stay of the guests.
10. Force Majeure: Cancellation charges will be applicable as per service providers as a result of any natural calamity (pandemic / earthquake / floods / tsunami) or any man made calamity (war / coup / riots / bandh / strike) that may occur during the duration of any activity.